Running your event · For hosts
Guests say they cannot upload
Work through the four things that stop uploads, in order.
- Check the event is active — an unpaid event refuses uploads until payment completes.
- Check the upload window is still open. The date is on your dashboard, and you can extend it.
- Check you have not closed the event, which stops new uploads deliberately.
- Check the photo or video allowance is not full. Deleting frees slots.
If none of those apply, ask the guest what the message on screen said — the upload page explains the specific reason it refused a file.