Plans, billing and add-ons · For hosts
Receipts, charges and refunds
Where the receipt comes from, and what to do about an unexpected charge.
Payments are handled by Stripe, and the card receipt comes from them. Corporate subscribers can see every invoice in the billing portal.
If you think you were charged twice — for instance after a browser back button during checkout — email us with the event name and the approximate time, and we will check and refund any duplicate. info@sharepix.net
A checkout you abandoned leaves a pending event but takes no money, so check the card statement before paying again. If the statement does show a charge and the event is still not active, email us — that one we fix at our end.